The AquaHawk Blog

A blog about customer portal solutions for utilities

AquaHawk Featured in Water Efficiency Magazine – Eight Practices for Implementing a Water Utility Customer Portal

Water Efficiency 145x161AmCoBi recently contributed an article to Water Efficiency Magazine describing eight best practices for water utilities implementing a customer portal solution. These practices include: planning your portal project, presenting actionable information…not just data, communicating proactively, and more. Read the full article here.

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8 Steps for Evaluating Customer Portal Solutions for Water Utilities

A Quality Model for Evaluating Customer Portal Solutions

Customer PortalA municipal water utility providing services to 5,500 endpoints had just finished upgrading meters and installing a wireless meter reading network. The choice to implement a fixed base meter reading system–commonly referred to as an AMI or Advanced Metering Infrastructure system–would virtually eliminate drive-by and manual reads, and allow the utility to collect daily usage data, remotely.

At nearly $1.4 million, the price tag had been a tough sell to the city council. But council members had agreed to the project knowing the utility would reap improvements in operational efficiency, and create long-term cost savings. They were also sold on the leak detection capabilities of the new system.

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AmCoBi Featured in WaterWorld Magazine – Poor Man’s Fixed Network

WaterWorld CoverNo longer able to afford the payments on their beautiful $700,000 Colorado mountain home, a couple packed up their belongings, discontinued the electric and gas service, and left the neighborhood after the bank foreclosed. Shortly after, a cold front lasting several days hit the community. Freezing temperatures were followed by seasonal highs and then more cold weather.

This graph shows usage data for a single account that was flagged as having a leak. The leak went uncorrected for several days.AH2 Leak-Example2

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