Online Bill Presentment, eBill, and Online Payment Services
AquaHawk and UtilityHawk now offer an integrated Online Bill Presentment and eBill (Paperless Billing) module that enables registered users to view, download, and print PDF copies of their utility statements. Every time a new utility bill is issued, a copy is uploaded to the customer's online account.
Customers can also sign up for eBill and choose to receive an electronic bill in lieu of a printed bill. Each billing period, registered users receive an e-mail notice with a link back to the portal where they can access their bill. Customers can also elect to have the PDF statement include in the e-mail notice.
Utilities benefit from reduced printing and postage costs, and increased use of online payment services. Customers benefit from expanded online options.
Integrate your Online Payment Service
If your utility already uses an online payment service, AquaHawk/UtilityHawk can be "connected" to that system. Customers click a Pay Online button in the portal and are automatically transferred to the payment site. A Single Sign-On (SSO) process is used so customers don't have to login twice.
If customers would normally have to type in contact or billing information--information already stored in the database such as past due amount--AquaHawk can transfer that data automatically. By simplifying the online payment process, customers are encouraged to use these services more frequently. Utilities benefit from the cost savings associated with not having to process a check or cash payment.
Need an Online Payment Provider?
If your utility doesn't offer online payment services or is dissatisfied with your service provider, call us. We've partnered with Paymentus Corporation to offer a fully integrated online payment system. Paymentus offers one of the most user-friendly, versatile online payment portals available. Their processing fees are some of the most affordable available and their services include:
- Different payment types (one-time or recurring)
- Interactive Voice Response (IVR)
- Mobile applications and more.
AquaHawk/UtilityHawk will integrate directly with the Paymentus online system.
See an Online Demonstration
To see an online Web demonstration of the online bill presentment, eBill, and online payment modules, contact us today.